Real Estate Services - FAQS

Why should I hire SRQ360, instead of doing it myself?

Many smartphones take excellent photos. However, even the latest smartphone is lacking, due to the absence of a wide angle lens and limited exposure control. SRQ360 takes multiple exposures of every photo in order to capture the most detail in every room of your listing. In addition, we use a tripod, a remote shutter release, a wide angle lens and dedicated software to produce images that stand out. It’s our comprehensive process that truly makes the difference!

Why should I utilize professional photos?

According to a 2011 survey by the National Association of Realtors, 88% of buyers use the Internet in their search for a new home. Professional real estate photography scores as one of the most useful tools in making a positive first impression of a property. In addition, according to a 2010 Wall Street Journal article, real estate listings with professional photos typical command higher asking prices.

What types of payment do you accept?

We accept Visa, MasterCard and Discover. We also accept checks.

Do you carry general liability insurance?

Yes.

Do you offer aerial drone photography?

Yes. Please see our aerial drone services page.

Are your prices based on the square footage of the property?

Our pricing is not based on the square footage of your home. Pricing is determined by what zone your shoot is in. Please refer to our Zone Map to see what zone your listing is in.

What are your office hours?

We are open Monday through Friday from 9 am to 5 pm.

Do you have copyright terms & conditions?

Yes. We have specific terms & conditions. Read Our Terms & Conditions

What is required to book a photo shoot?

You will need to provide us with your name, company name, cell phone number and email address. You will also need to let us know what photo package you would like, which photographer and if you need any package upgrades. Finally, you will need to provide us with the full property address including zip code.

Do you shoot on weekends?

Weekend photo shoots are by special request and are subject to availability.

What is the best time of day to photograph my home?

If your home faces east or south, we recommend a morning appointment. If you home faces west or north, an afternoon photo session would be the best choice.

Do you “Over Shoot” the home and allow me to pick the images I want?

In order to provide quick turnaround and affordable prices, we only shoot the number of images your package includes. If you anticipate needing multiple angles and perspectives of your home, we recommend purchasing a larger photo package.

If I provide the lock box code, will you shoot an unattended home?

Yes. We will shoot unattended homes. For liability and security reasons, it is highly recommended that the agent or agent’s representative be present at the photo shoot.

Do your photo packages include “Photoshop” editing?

All of our packages include our in-house basic image editing, which includes straightening, cropping, adjusting the color, contrast, brightness, saturation, etc. We will also try to remove a “limited” amount of small image flaws from you photo set. If you need large items removed from your photos, excessive amounts of items removed/edited, layers, masking, compositing or advanced Photoshop editing, please contact us.

Can you “Photoshop” out that crack in the wall?

For ethical and legal reasons, we cannot digitally remove a permanent physical feature of a home. This includes removing cracks in walls or ceilings, removing telephone poles or electrical lines, or modifying any other structural characteristic, deficiency and/or abnormality.

When and how will I receive my photos?

After payment has been received in full, images are delivered next business day via electronic download. For expedited delivery, payment must be received in full by 6pm. Expedited delivery is subject to availability. A delay in payment will delay the processing and delivery of your images.

What is the resolution of the photos I will receive?

Clients receive two sets of images. The first set contains the high-resolution images (BIG),which are 4096 X 2723. These images are great for printed materials and advertisements. The second set contains the web-optimized images (MLS), which are 2048 X 1362. These images are great for web, mobile and the MLS. All images are delivered in JPEG format.

Can you upload the photos to MLS for me?

Due to MLS regulations, 3rd party vendors are not allowed to log in to MLS under an agent’s name and password.

What if I am not satisfied with my images?

Customer service is very important to us. We try extra hard to make sure you are satisfied with your photos. If for some reason you are not satisfied, please contact us immediately.

When will my virtual tour website expire?

Your virtual tour website will expire exactly one year from your purchase date.

What if I need my virtual tour longer than one year?

Our virtual tour websites are intended for homes that are being sold. In the rare event that you need to renew your domain name and website, you will need to contact us 30 days prior to the expiration date. We do NOT send out renewal notices. It is the client’s responsibility to keep track of the renewal date. If you need a long-term website solution, please contact us.

What types of real estate videos do you offer?

We offer a standard walk-through video, an exterior only aerial video and custom videos.

Will you host my real estate videos?

We do not provide video hosting. We recommend clients utilize a third party video hosting provider, such as YouTube or Vimeo.

Do you offer aerial videos or custom videos?

Yes. Please see our pricing page or contact us to request a quote on a custom video.

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